HeyPoppi Privacy Policy

HeyPoppi ("HeyPoppi," "we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, protect, and share your information when you use our voice AI services and opt in to receive communications from us.

1. Information We Collect

General Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials and profile information
• Business information and preferences
• Payment and billing information
• Communications and support requests

SMS Communications Data

When you opt in to receive SMS (text message) communications from us, we may collect:

• Mobile phone number
• Name (if provided)
• Communication preferences
• Interaction data related to SMS messages (such as delivery status and opt-out requests)

Voice Interaction Data

When you interact with our voice AI services, we collect:

• Voice recordings and transcripts of conversations
• Call metadata (duration, time, date, phone numbers)
• Sentiment analysis and conversation insights
• User feedback and ratings

Automatically Collected Information

We automatically collect certain information when you use our services:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

We only collect information that you voluntarily provide to us or that is necessary to provide our services.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our voice AI services
• Process transactions and send related information
• Send SMS messages related to HeyPoppi services, including service updates, appointment reminders, onboarding information, customer support, and important account notifications
• Respond to your inquiries and provide customer support
• Analyze usage patterns and gather insights to improve our services
• Send marketing communications (with your consent)
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms
• Develop new features and services

Message frequency may vary depending on your interaction with HeyPoppi.

3. SMS Consent and Opt-In

By providing your mobile phone number and opting in, you consent to receive SMS messages from HeyPoppi.

• Message and data rates may apply
• Consent to receive SMS messages is not a condition of purchase
• Opt-in methods may include web forms, keyword-based opt-ins, or verbal consent during phone conversations

4. Opt-Out and Help Instructions

You may opt out of SMS communications at any time by replying:

• STOP to unsubscribe from SMS messages
• HELP for assistance

After opting out, you may receive a confirmation message, and no further SMS messages will be sent unless you re-opt in.

For other communications, you can unsubscribe from marketing emails by clicking the unsubscribe link in any email we send you, or by contacting us directly.

5. Data Sharing and Selling Policy

HeyPoppi does not sell, rent, or share your mobile phone number or SMS consent information with third parties for marketing or promotional purposes.

We may share your information with:

• Service Providers: Trusted third-party vendors who assist us in operating our services, processing payments, delivering SMS messages, and analyzing data, in compliance with applicable laws and carrier requirements
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• Legal Compliance: When required by law, court order, or government request, or to protect our rights, property, or safety
• With Your Consent: We may share your information with other parties when you give us explicit permission to do so

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, including:

• Providing and improving our services
• Complying with legal and regulatory requirements
• Resolving disputes and enforcing our agreements
• Maintaining business records for operational purposes

SMS-related data is retained according to our standard data retention practices and applicable telecommunications regulations. When you opt out of SMS communications, we retain your phone number only to honor your opt-out request.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of processing of your information
• Portability: Request transfer of your information to another service
• Objection: Object to processing of your information for certain purposes
• Withdraw Consent: Withdraw consent for processing where we rely on consent

To exercise these rights, please contact us at info@heypoppi.ai.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our services
• Improve our website and user experience
• Deliver targeted advertising (with your consent)

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our services.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

If we make material changes, we may provide additional notice, such as through email or a prominent notice on our website.

13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us: