Plans
Choose How Your Calls Get Answered.
AI. Human. Or both. You decide.
Poppi AI
Your AI backup for the calls your staff can't take.
Let's talkflat monthly pricing
Best for businesses that already have staff answering phones but need dependable after-hours and overflow coverage.
- After-hours answering
- Overflow answering
- Natural AI conversations
- Lead capture
- Caller qualification
- FAQs
- Call routing
- Call summaries
- Transcripts
- English + Spanish
- Flat monthly pricing
Poppi Hybrid
AI when it can. Human when it matters.
Let's talkflat monthly pricing
Poppi handles routine conversations automatically. When a call becomes complex, sensitive, high-value, or simply needs a person, a trained human can step in.
- Everything in Poppi AI, plus:
- Live human backup
- Intelligent escalation
- Human takeover when needed
- Caller-requested human transfer
- Complex-call escalation
- Sensitive-call escalation
- High-value lead escalation
- Seamless context transfer
Poppi Human
Real people. Every call.
Let's talkcustom flat pricing
For businesses that want fully human answering, HeyPoppi provides trained professional coverage built around your call volume, hours, workflows, and service requirements.
- Professional human answering
- After-hours or 24/7 coverage
- Custom call scripts
- Lead qualification
- Call routing
- On-call escalation
- Customer-specific workflows
- Call reporting
- Predictable monthly pricing
Simple, predictable pricing. No per-minute surprises.
Plans are based on normal expected call volume and service requirements. Custom and high-volume deployments are priced separately. One-time implementation fees may apply based on complexity.
Side by side
What Actually Changes Between Plans.
Every plan answers the call and captures the lead. The difference is who picks up when the conversation gets harder.
| Capability | Poppi AI | Poppi Hybrid | Poppi Human |
|---|---|---|---|
| After-hours answering | Included | Included | Included |
| Overflow answering | Included | Included | Included |
| Lead capture and qualification | Included | Included | Included |
| Call routing and summaries | Included | Included | Included |
| Recordings and transcripts | Included | Included | Included |
| English + Spanish | Included | Included | Included |
| Who answers first | AI | AI | A person |
| Live human backup | Not included | Included | Included |
| Caller-requested human transfer | Not included | Included | Included |
| Escalation on complex or sensitive calls | Not included | Included | Included |
| Custom call scripts | Not included | Not included | Included |
| Customer-specific workflows | Not included | Not included | Included |
| On-call routing to your team | Included | Included | Included |
Not sure which fits? Most businesses start with Poppi AI and add human backup once their call patterns are clear.
Included in every plan
The Managed Part Isn't an Add-On.
You don't configure anything. HeyPoppi learns your business, builds the coverage, launches it against your existing number, and maintains it.
Common questions
What Pricing Actually Covers.
Do I pay per minute?
No. Plans are a flat monthly price based on your normal expected call volume and service requirements.
Is there an implementation fee?
One-time implementation fees may apply depending on the complexity of your setup, routing, and integrations. We confirm this before you start.
What about high volume?
Custom and high-volume deployments are priced separately from the standard plans. Tell us your volume and we'll scope it.
Can I change plans?
Yes. Many businesses start with Poppi AI and add live human backup as their call patterns become clear.
Do I keep my current phone number?
Yes. Your existing business number stays where it is. Calls route to HeyPoppi when your team can't answer.
How long does setup take?
Two to three days for a standard configuration. We learn your business, build and test the coverage, then launch it.
Running multiple locations or high volume? See enterprise coverage.
Every Call Is an Opportunity.
Make sure someone is there when it matters.
Let Poppi handle it.