Decision Intelligence
Every Call Tells You Something.
Most businesses lose the information the moment the call ends. HeyPoppi structures every conversation into fields you can filter, chart, and act on.
Real Data. Real Conversations. Real Growth.
One call, structured
- Outcome
- Lead captured
- Sentiment
- Positive
- Service requested
- Spring cleanup
- Inside service area
- Yes
- Escalated
- No
How it works
From Conversation to Column.
This runs after every call, automatically. Nobody on your team reviews a recording to find out what happened.
- 01
The call ends
Recording and full transcript are captured and logged against the caller, with who handled it and when.
- 02
The transcript is analyzed
A language model reads the conversation against the extraction schema we build for your business and returns structured fields — not free text you'd have to read.
- 03
It lands in your dashboard
Every field becomes filterable and reportable. No one on your team listens to a recording to find out what happened.
On every call
Four Things You Get Without Asking.
Summary
A plain-language account of what the caller wanted and what was done about it.
Caller sentiment
How the caller sounded over the course of the conversation.
Outcome
Whether the call met the success criteria we define with you — booked, qualified, escalated, resolved.
Reached a person
Whether the agent got a live human or a voicemail box. Keeps your connect numbers honest.
Live demo
Don't Watch an AI Demo. Call One.
Talk to Poppi and experience what your customers could experience when your team can't answer.
Poppi is ready when you are.
Custom extraction
Then We Add the Questions Only You Would Ask.
We define an extraction schema for your business — the specific things worth pulling out of every conversation. Each one becomes a column you can sort, filter, and chart.
Yes / no
Is this a first-time caller?
Category
Which service did they ask about?
Number
What size job did they quote?
Free text
What's the property address?
You never configure any of this. Tell us what you want to know and let Poppi handle it.
Example schemas
Funeral homes
- First call vs. general inquiry
- Which director was requested
- Service type discussed
- Whether escalation was needed
Law firms
- Practice area
- Whether the matter is time-sensitive
- Referral source
- Conflict-check details captured
Landscaping
- Estimate requested
- Property zip code
- Service type
- Inside service area
HVAC & home trades
- Emergency vs. scheduled work
- Equipment or system involved
- Existing customer or new
- Whether a truck was dispatched
What it tells you
Questions Your Call Log Can't Answer.
One call is an anecdote. A few hundred, structured the same way, is a picture of your business.
Why are customers calling?
Which calls become leads?
When is call volume highest?
How many calls require a human?
What questions keep coming up?
Where are opportunities being lost?
Which services are customers requesting?
Which campaigns and zip codes convert?
What this doesn't do
Analysis runs on conversations. Calls that never connect — voicemail, immediate hangups, wrong numbers — produce no extracted fields, so they're reported separately rather than folded into your averages. Structured data tells you what people asked for and what happened next. It doesn't tell you why they chose you, and we don't pretend it does.
Every Call Is an Opportunity.
Make sure someone is there when it matters.
Let Poppi handle it.